Returns & Exchanges
At The Brick, we want you to be completely satisfied with your home furnishings. If your purchase isn't the perfect fit, our flexible return policy allows for exchanges or refunds on most items within 7 to 30 days of delivery.
Verify Eligibility
Ensure your item is in its original packaging and condition, and confirm it falls within the specific return window for furniture, appliances, or electronics.
Contact Customer Care
Reach out to our support team via phone or our online portal to initiate your return request and receive a Return Authorization number.
Prepare for Pickup or Drop-off
For smaller items, visit your nearest Brick showroom; for large furniture and appliances, our team will coordinate a professional curbside or in-home pickup.
Receive Your Refund
Once our warehouse inspects the returned merchandise, a refund will be processed to your original payment method, minus any applicable delivery or restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing