Frequently Asked Questions
Everything you need to know about furnishing your home with The Brick.
What are your delivery and assembly options?
We offer several delivery tiers, including our White Glove Service, which includes professional delivery, placement in your room of choice, and full assembly of your new furniture.
What is your return policy for furniture and mattresses?
Most furniture items can be returned within 7 days of delivery if in original condition. Mattresses are covered by our 90-day sleep guarantee, allowing for a one-time exchange to ensure you find the perfect fit.
Do you offer financing or payment plans?
Yes, we provide flexible financing options through our store credit card, including 'Buy Now, Pay Later' programs and monthly installment plans to help you manage your home investment.
How can I track my order status?
Once your order is processed, you will receive a confirmation email with a tracking link. You can also use our 'Track My Order' tool on the website using your order number and phone number.
What happens if my furniture arrives damaged?
We take pride in our quality, but if an item arrives damaged, please report it to our customer service team within 48 hours of delivery to arrange for a repair, part replacement, or exchange.
Do you provide a warranty on your products?
All products come with a standard one-year manufacturer's warranty. We also offer extended protection plans that cover accidental stains, tears, and mechanical failures for up to five years.